Creation of the ZFS application for managing Zurich Insurance tickets. An MS Access solution is used as the database and the front end and the forms are implemented using Access Forms and VBA. Logic is also implemented using VBA.

Responsible : To plan, coordinate and control the project efficiently. Traditional instruments such as network planning, project cost planning and resource planning help him to do this. The newer planning instruments also include the project definition, the analysis of the project environment, the project structure planning and phase-related workshops (project start, milestone, project completion workshop).

• Data are taken directly from the ticket system (Seapine) and imported into Microsoft Access 2000.
• Various functions relating to data evaluation and other special functionalities such as the duration until a request has been processed, the costs for processing a request or the ranking of the processed requests have been redesigned.
• Acquisition of the customer.
• First clarifications regarding the project with the customer.
• Creating an offer.
• Creation of the contracts.
• Pre-financing of the project by the holding company shs-g AG.
• Requirements recording with the customer.
• Provision of resources (developer).
• Provision of the required infrastructure.
• Provision of the specifications and approval of the specifications by the customer.
• Project management, budget monitoring, resource planning and resource monitoring.
• Technical management in the project.
• Monitoring the outsourcing of customer infrastructure.
• Provision of the customer-specific required hardware.
• Prepare the accounts for the customer and report to the customer.